Terms & Conditions

1. Acceptance of Terms

By registering for or accessing Rentiwo ("Platform", "Service"), you ("User") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use the Platform. If you are registering on behalf of a business, you confirm you have authority to bind that business to these Terms.

2. About Rentiwo

Rentiwo is a property management platform developed and operated by The Technoids General Solutions Ltd ("Company"), a limited liability company registered in the Republic of Uganda. Rentiwo is designed and maintained by Technoidslab, the Company's in-house software development group; "Technoidslab" is a product and team brand of the Company and not a separate legal entity. The Platform helps landlords in Uganda automate rent collection tracking, tenant reminders, expense management, and reporting. The Platform facilitates connections to third-party mobile money services (MTN Mobile Money and Airtel Money) and SMS communication services. Rentiwo does not itself hold, transfer, or guarantee any funds.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under the laws of the Republic of Uganda. By registering, you confirm that you meet these requirements.

4. Account Registration and Security

4.1 You must provide accurate, complete, and current information when registering, and keep it updated.

4.2 You are responsible for the confidentiality of your password and for all activity that occurs under your account.

4.3 You must notify us immediately at support@technoidslab.com if you suspect any unauthorised access to your account.

4.4 We reserve the right to suspend or terminate accounts found to contain false or misleading information.

5. Subscription Plans and Billing

5.1 Rentiwo offers the following subscription tiers:

Plan	Monthly Fee
Free Trial	Free – 14-day trial period
Starter	UGX 50,000/month
Growth	UGX 100,000/month
Pro	UGX 200,000/month
Enterprise	Custom pricing – contact us

Current plan limits and included features are shown on the Subscription page within the Platform and may be updated in line with Section 5.4.

5.2 Subscriptions are activated by a Rentiwo administrator upon payment confirmation. Access to paid features is contingent on maintaining an active subscription.

5.3 Refunds. Except as set out in 5.3.1 and 5.3.2 or as required by applicable Ugandan law, subscription fees are non-refundable, and we do not give partial refunds or credits for an unused part of a billing period on downgrade or cancellation.

5.3.1 First-purchase cooling-off. If you are paying for a Rentiwo subscription for the first time, you may request a full refund of that first payment within 14 days of it, provided you have made no more than incidental use of the paid features. This does not apply to renewals or to any later subscription.

5.3.2 Service failure. If a paid feature is materially unavailable for a continuous period of more than 72 hours because of a fault within our reasonable control, you may request a pro-rata credit or refund for the affected period. This does not apply to unavailability covered by Section 13 (Force Majeure) or caused by a third-party provider or by your own configuration.

5.4 We reserve the right to modify plan pricing or features with at least 30 days' prior notice communicated through the Platform.

5.5 Taxes. Unless expressly stated otherwise, all fees quoted above are exclusive of Value Added Tax (VAT) and any other applicable government taxes, levies, or duties. Where The Technoids General Solutions Ltd is required to account for VAT under the Value Added Tax Act (Cap. 349) of Uganda, VAT at the prevailing rate will be added to your subscription fee and reflected on your invoice. Where the Company is registered for VAT, a valid tax invoice — including an EFRIS e-invoice or e-receipt where required by the Uganda Revenue Authority — will be issued for each payment. Any withholding tax you are obliged to deduct must not reduce the net amount received by the Company below the stated fee.

5.6 If your subscription expires or is cancelled, your account will be restricted. We retain your data for 90 days after expiry so that you can export it, and then permanently delete it — except for records we are required by law to keep for longer (such as payment and financial records; see the Privacy Policy, "Data Retention"). You may request earlier deletion at any time, subject to those legal retention requirements.

6. Tenant Data and Your Responsibilities

6.1 As a Landlord, you are the data controller for your tenants' personal information. You are responsible for obtaining any consents required under Ugandan law before entering tenant data into the Platform.

6.2 You are solely responsible for the accuracy of all data you enter, including tenant names, contact details, rent amounts, and due dates.

6.3 The Platform enables you to send SMS and email reminders to tenants. You are responsible for ensuring these communications are lawful and that recipients have consented to receiving them.

6.4 Caretakers are sub-users you create and manage. You are fully responsible for their actions on the Platform.

6.5 You must not enter the personal data of any person without a lawful basis to do so.

6.6 Our processing of your tenants' personal data on your behalf is governed by the Data Processing Agreement (DPA), which forms part of these Terms and is available at /dpa. In the DPA you are the data controller and The Technoids General Solutions Ltd is your data processor. Where the DPA and these Terms conflict on data protection, the DPA prevails.

7. Mobile Money Integration

7.1 The Platform integrates with MTN Mobile Money and Airtel Money to enable rent payment collection. These integrations are subject to the availability, terms, and reliability of those providers.

7.2 Rentiwo does not guarantee the success of any payment transaction. Payment failures, delays, or errors caused by mobile money providers are outside our control.

7.3 You are responsible for independently verifying payment amounts and statuses and for reconciling any discrepancies with your tenants or the relevant provider.

7.4 Rentiwo does not hold, escrow, or process funds on your behalf at any time.

7.5 Mobile money transactions are governed by the separate terms of MTN Mobile Money and Airtel Money that apply between you (or your tenant) and that provider. Any transaction, withdrawal, float, or similar fees charged by a provider are your or your tenant's responsibility; Rentiwo does not set, collect, or refund them. Where you connect your own MTN or Airtel merchant account to collect rent, you are responsible for maintaining that account in good standing and for compliance with that provider's terms.

8. Prohibited Use

You agree not to:

• Use the Platform for any purpose that is unlawful under Ugandan or international law
• Enter false, fraudulent, or fabricated tenant, property, or payment information
• Access or attempt to access another user's account or data without authorisation
• Attempt to reverse-engineer, decompile, or extract source code from the Platform
• Use the Platform to send unsolicited, abusive, or threatening communications to tenants
• Resell, sublicense, or provide access to the Platform to third parties without our written consent
• Attempt to interfere with the security or integrity of the Platform

9. Intellectual Property

All content, features, trademarks, design, and software on the Platform are the property of The Technoids General Solutions Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your internal property management purposes only.

10. Limitation of Liability

10.1 The Platform is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of uninterrupted availability, fitness for a particular purpose, or freedom from errors.

10.2 To the maximum extent permitted by the laws of Uganda, The Technoids General Solutions Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to lost rental income, data loss, missed payments, or failed SMS delivery.

10.3 Subject to Section 10.4, our total aggregate liability for all claims arising under or in connection with these Terms shall not exceed the greater of (a) the total subscription fees you paid to us in the 12 months immediately before the event giving rise to the claim, or (b) UGX 500,000.

10.4 Exclusions. Nothing in these Terms excludes or limits either party's liability for: (a) death or personal injury caused by that party's negligence; (b) fraud or fraudulent misrepresentation; (c) wilful misconduct or gross negligence; (d) a party's obligation to pay amounts properly due under these Terms; or (e) any other liability that cannot lawfully be excluded or limited under the laws of Uganda, including liability arising under the Uganda Data Protection and Privacy Act, 2019.

10.5 The limitations in this Section 10 apply only to the extent permitted by law; if any part is held unenforceable, the remainder continues to apply and the offending part is to be read down to the minimum extent necessary rather than struck out entirely.

11. Indemnification

11.1 You agree to indemnify, defend, and hold harmless The Technoids General Solutions Ltd, its directors, employees, and agents from and against any claims, demands, losses, liabilities, fines, penalties, costs, and expenses (including reasonable legal fees) arising out of or connected with: (a) your use of the Platform in breach of these Terms or of applicable law; (b) any personal data you enter, store, or transmit through the Platform, including any claim by a tenant or other individual, or any regulatory action under the Uganda Data Protection and Privacy Act, 2019, relating to your collection or processing of that data without a lawful basis or required consent; (c) SMS, email, or other communications you send or trigger through the Platform; (d) the acts or omissions of any Caretaker or other sub-user you create; and (e) any dispute between you and a tenant, including over payment amounts, receipts, or tenancy status.

11.2 We will notify you promptly of any claim to which this Section applies and allow you to control its defence and settlement, provided that any settlement imposing an obligation, payment, or admission on us requires our prior written consent (not to be unreasonably withheld). We will provide reasonable cooperation at your expense. This Section survives termination of your account.

12. Termination

12.1 You may terminate your account at any time by contacting us at support@technoidslab.com.

12.2 We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent or abusive activity, fail to pay subscription fees, or if required to do so by law.

12.3 Upon termination, your right to access the Platform ceases. Data retention and deletion are governed by Section 5.6.

13. Force Majeure

Neither party is liable for any failure or delay in performing its obligations (other than an obligation to pay money already due) that is caused by an event beyond its reasonable control, including acts of God, fire, flood, epidemic or pandemic, war, civil unrest, industrial action, failure or unavailability of power or telecommunications networks, or failure or unavailability of a third-party service (including internet service providers, hosting providers, mobile money providers, and SMS or email carriers), or government or regulatory action. The affected party will take reasonable steps to mitigate the effect and will resume performance as soon as reasonably possible. If such an event prevents performance of a material obligation for more than 30 consecutive days, either party may terminate the affected service on written notice.

14. General

14.1 Assignment. You may not assign, transfer, charge, or sub-contract any of your rights or obligations under these Terms without our prior written consent. We may assign or transfer these Terms, in whole or in part, to an affiliate or in connection with a merger, acquisition, reorganisation, or sale of assets, on notice to you; any transfer of personal data as part of such a transaction is also subject to Section 5 of the Privacy Policy.

14.2 Entire agreement. These Terms, together with the Privacy Policy and the Data Processing Agreement, form the entire agreement between you and the Company relating to the Platform and supersede any prior discussions, representations, or agreements on that subject. You confirm that you have not relied on any statement that is not set out in these documents.

14.3 No waiver. A failure or delay by either party in exercising or enforcing any right or provision of these Terms is not a waiver of that or any other right or provision. A waiver is effective only if made in writing.

14.4 Severability. If any provision of these Terms is held to be invalid or unenforceable, it will be modified to the minimum extent necessary to make it enforceable or, if that is not possible, severed, and the remaining provisions will continue in full force and effect.

14.5 Notices. We may give you notices under these Terms by email to the address on your account or by a notice posted within the Platform, taking effect when sent or posted. You must send notices to us at support@technoidslab.com. You are responsible for keeping your account contact details accurate and current.

14.6 Third-party services. The Platform depends on services provided by third parties, including mobile money providers, SMS and email providers, and hosting providers. Your use of those services through the Platform may also be governed by their own terms, and we are not responsible for their acts, omissions, availability, or charges.

14.7 Relationship of the parties. Nothing in these Terms creates a partnership, joint venture, agency, or employment relationship between you and the Company.

15. Changes to These Terms

We may update these Terms from time to time. When material changes are made, we will notify you through the Platform and require you to review and re-accept the updated Terms before continuing to use the Service.

16. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes shall be subject to the exclusive jurisdiction of the courts of Uganda. We encourage you to contact us first to resolve any issue informally.

17. Contact

The Technoids General Solutions Ltd (operating Rentiwo, developed by its Technoidslab group)
432 Mengo Hill Road, Kampala – Uganda
Email: support@technoidslab.com