Terms & Conditions

1. Acceptance of Terms

By registering for or accessing Rentiwo ("Platform", "Service"), you ("User") agree to be bound by these Terms and Conditions ("Terms"). If you do not agree, you must not use the Platform. If you are registering on behalf of a business, you confirm you have authority to bind that business to these Terms.

2. About Rentiwo

Rentiwo is a property management platform developed and operated by Technoidslab Ltd ("Company") to help landlords in Uganda automate rent collection tracking, tenant reminders, expense management, and reporting. The Platform facilitates connections to third-party mobile money services (MTN Mobile Money and Airtel Money) and SMS communication services. Rentiwo does not itself hold, transfer, or guarantee any funds.

3. Eligibility

You must be at least 18 years old and legally capable of entering into a binding contract under the laws of the Republic of Uganda. By registering, you confirm that you meet these requirements.

4. Account Registration and Security

4.1 You must provide accurate, complete, and current information when registering, and keep it updated.

4.2 You are responsible for the confidentiality of your password and for all activity that occurs under your account.

4.3 You must notify us immediately at support@technoidslab.com if you suspect any unauthorised access to your account.

4.4 We reserve the right to suspend or terminate accounts found to contain false or misleading information.

5. Subscription Plans and Billing

5.1 Rentiwo offers the following subscription tiers:

Plan	Monthly Fee
Trial	Free (limited period)
Starter	UGX 50,000/month
Growth	UGX 100,000/month
Pro	UGX 150,000/month

5.2 Subscriptions are activated by a Rentiwo administrator upon payment confirmation. Access to paid features is contingent on maintaining an active subscription.

5.3 Subscription fees are non-refundable except where required by applicable Ugandan law or at our sole discretion.

5.4 We reserve the right to modify plan pricing or features with at least 30 days' prior notice communicated through the Platform.

5.5 If your subscription expires or is cancelled, your account will be restricted. Your data will be retained for 90 days after expiry before permanent deletion, unless you request earlier deletion.

6. Tenant Data and Your Responsibilities

6.1 As a Landlord, you are the data controller for your tenants' personal information. You are responsible for obtaining any consents required under Ugandan law before entering tenant data into the Platform.

6.2 You are solely responsible for the accuracy of all data you enter, including tenant names, contact details, rent amounts, and due dates.

6.3 The Platform enables you to send SMS and email reminders to tenants. You are responsible for ensuring these communications are lawful and that recipients have consented to receiving them.

6.4 Caretakers are sub-users you create and manage. You are fully responsible for their actions on the Platform.

6.5 You must not enter the personal data of any person without a lawful basis to do so.

7. Mobile Money Integration

7.1 The Platform integrates with MTN Mobile Money and Airtel Money to enable rent payment collection. These integrations are subject to the availability, terms, and reliability of those providers.

7.2 Rentiwo does not guarantee the success of any payment transaction. Payment failures, delays, or errors caused by mobile money providers are outside our control.

7.3 You are responsible for independently verifying payment amounts and statuses and for reconciling any discrepancies with your tenants or the relevant provider.

7.4 Rentiwo does not hold, escrow, or process funds on your behalf at any time.

8. Prohibited Use

You agree not to:

• Use the Platform for any purpose that is unlawful under Ugandan or international law
• Enter false, fraudulent, or fabricated tenant, property, or payment information
• Access or attempt to access another user's account or data without authorisation
• Attempt to reverse-engineer, decompile, or extract source code from the Platform
• Use the Platform to send unsolicited, abusive, or threatening communications to tenants
• Resell, sublicense, or provide access to the Platform to third parties without our written consent
• Attempt to interfere with the security or integrity of the Platform

9. Intellectual Property

All content, features, trademarks, design, and software on the Platform are the property of Technoidslab Ltd or its licensors. You are granted a limited, non-exclusive, non-transferable licence to use the Platform for your internal property management purposes only.

10. Limitation of Liability

10.1 The Platform is provided "as is" without warranties of any kind, express or implied, including but not limited to warranties of uninterrupted availability, fitness for a particular purpose, or freedom from errors.

10.2 To the maximum extent permitted by the laws of Uganda, Technoidslab Ltd shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Platform, including but not limited to lost rental income, data loss, missed payments, or failed SMS delivery.

10.3 Our total aggregate liability for any claim under these Terms shall not exceed the total subscription fees you paid in the 3 months immediately preceding the claim.

11. Termination

11.1 You may terminate your account at any time by contacting us at support@technoidslab.com.

11.2 We may suspend or terminate your account immediately if you breach these Terms, engage in fraudulent or abusive activity, fail to pay subscription fees, or if required to do so by law.

11.3 Upon termination, your right to access the Platform ceases. Data retention and deletion are governed by Section 5.5.

12. Changes to These Terms

We may update these Terms from time to time. When material changes are made, we will notify you through the Platform and require you to review and re-accept the updated Terms before continuing to use the Service.

13. Governing Law and Disputes

These Terms are governed by and construed in accordance with the laws of the Republic of Uganda. Any disputes shall be subject to the exclusive jurisdiction of the courts of Uganda. We encourage you to contact us first to resolve any issue informally.

14. Contact

Technoidslab Ltd (Operating Rentiwo)
432 Mengo Hill Road, Kampala – Uganda
Email: support@technoidslab.com